Order Processing

All products are made to order. Orders are processed once payment has been received.

Please allow 1–2 working days for production before dispatch. During busy periods, processing times may be slightly longer.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

• UK: 3–5 working days

• Europe: 5–10 working days

Delivery times are estimates and may be affected by factors outside of our control, including postal delays or customs processing.

Shipping Method

Orders are shipped using Royal Mail or a similar courier service, depending on the destination and order size.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

Order Tracking

Where available, tracking details will be provided via email once your order has been dispatched.

Customs, Duties and Taxes

Orders shipped to Europe may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the shipping cost.

Delays

As each item is printed to order, occasional delays may occur. If there is a significant delay with your order, you will be notified as soon as possible.

Incorrect Addresses

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

If your order arrives damaged, or has not arrived within a reasonable timeframe, please contact us so the issue can be investigated and resolved.

Contact

For any shipping-related queries, please contact:
info@boneheaduk.com